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How Hospitals Can Harness the Power of Digital Transformation

Deploying technology in operational decision-making can improve conditions for workers and outcomes for patients

Knowledge at Wharton
Tue, 05/03/2022 - 12:03
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More than a half-million healthcare workers in the United States have quit their jobs in recent months, driven to the breaking point by the Covid-19 pandemic. But greater use of technology could help save jobs by reducing the kinds of inefficiency and stress that lead to burnout for many hospital doctors and nurses.

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“When we think about digital transformation and leveraging that digital technology, we tend to think about how it can help on the clinical side [with] things like precision medicine or using AI to detect signs of cancer,” says Hummy Song, a Wharton professor of operations, information, and decisions. “But there’s a real opportunity in using these tools to make big improvements on the operational side.”

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