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A Better Way to Introduce Digital Tech in the Workplace

‘Experimentalist governance’ looks for what works best for employees, then implements it widely

Peter Dizikes
Wed, 06/30/2021 - 12:02
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When bringing technologies into the workplace, it pays to be realistic. Often, for instance, bringing new digital technology into an organization does not radically improve a firm’s operations. Despite high-level planning, a more frequent result is the messy process of frontline employees figuring out how they can get tech tools to help them to some degree.

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That task can easily fall on overburdened workers who must grapple with getting things done but don’t always have much voice in an organization. So, isn’t there a way to think systematically about implementing digital technology in the workplace?

MIT Professor Kate Kellogg thinks there is and calls it “experimentalist governance of digital technology”: Let different parts of an organization experiment with the technology—and then centrally remove roadblocks to adopt the best practices that emerge, firm-wide.

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