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Lessons From Driving a Forklift

When circumstances outpace a company’s ability to experiment, reflect, and adapt

Mark Rosenthal
Wed, 03/06/2019 - 12:03
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The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I continue to connect it to things I see today.

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I was a member of a team working hard to stand up a new production line of a new product. The rate pressures were very high, the production, production control, and quality processes were immature.

At a high level, the parts flow was supposed to work like this:

Steel parts are fabricated and welded, based on the production schedule for various configurations.

Unit sets of parts were sent to outside paint. (We didn’t have our own paint system yet.) In reality, unit sets would be broken up as some parts went to sister plants, others went to outside vendors, each with their own lead times and flow times.

Parts return from outside paint. Because of the different vendors and lead times, different parts arrive on different days.

 …

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Comments

Submitted by mkparker on Thu, 03/07/2019 - 13:21

Forklift Driver

Your comment about "they," and the fact that professional athletes can perform miserably in one environment, yet flourish in another, hit home. Sometimes complacency and boredom in a job that DOESN"T require 5 people to get it done is as difficult as trying to do a 5-person job with fewer than required people.

Thanks for a great article!

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