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The Multiple Boss Dilemma

Is it possible to please more than one?

Knowledge at Wharton
Tue, 09/20/2016 - 09:56
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Nearly everyone finds it tough keeping the boss happy sometimes. But what if you had a steady stream of conflicting requests and competing deadlines coming simultaneously from two bosses or more? An increasing number of workers are finding themselves reporting to multiple bosses, experts say, and figuring out how to manage those who manage you comes with its own special set of demands—and opportunities.

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“You are seeing now a lot more project- and team-based organization, which in some ways is a variance on the matrix organization,” says Wharton associate management professor Matthew Bidwell. “You might have a boss in one department, but you get stationed on these teams that each have their own goal.... I think we have a lot of lightweight matrices, where there is a clear line of authority along one dimension but strong coordination along the way. You know one person is your boss, and you know you will get a lot of requests from another person. And you have to do your best to accommodate them.”

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