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Layered Process Audits Are Proving Their Popularity

They make quality a shared responsibility at all levels

Thomas R. Cutler
Mon, 09/28/2015 - 12:33
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Established in 1982, the Automotive Industry Action Group (AIAG) is a nonprofit association with a diverse group of stakeholders—including retailers, suppliers of all sizes, automakers, manufacturers, service providers, academia, and the government—working collaboratively to streamline industry processes via global standards development and harmonized business practices.

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Quality, product development, and customer satisfaction were on the agenda for the AIAG Quality Summit held last week in Novi, Michigan. Attendees from leading automotive manufacturers to tier 1 automotive suppliers discussed quality processes to design, develop, and launch new products and vehicles that will satisfy the immediate customer, and enhance the end-consumer experience. Proactive and preventive quality measures and systems were examined.

One topic discussed was layered process audits (LPA), which have become quite popular and are often a mandatory requirement for automotive suppliers. Developed by Chrysler, LPAs offer organizations a chance to lower their cost of quality.

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Comments

Submitted by zeeshan on Fri, 10/02/2015 - 23:56

How to bring LPAs into routines

I'm really impressed with the article Mr. Cutler!

LPAs I've experienced a good tool and opens communication channel and removes barriers b/w management and shop floor level. Being the Quality leader in a manufacturing company I've struggled a lot to bring everybody into LPA routines. Things start quite well but after quite sometimes, due to regular job work of Manager: Urgencies, priorities, complacency etc., this being considered an additional work, enthusiam fades away.

I want to know if there are ways to create sense of shared responsibility among top to bottom level and bring everybody into LPA routine sustainably. What one must do encountering such situation? Other than getting use of top management support which I know of :)

Regards,

Zeeshan S.

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