Editor’s note: Quality Digest will present Richard DeRisio’s webinar, “Effective Strategies for Complaint Handling” on May 19, 2015, at 2 p.m. Eastern, 11 a.m. Pacific. DeRisio will be a guest on Quality Digest Live on Friday, May 15, also at 2 p.m. Eastern, 11 a.m. Pacific, to preview the webinar.

In some industries, the management of customer complaints is highly regulated, usually because of the importance of detecting health- and safety‑related issues that are occurring in the field. Unfortunately, although companies are sensitive to reports of serious performance issues, they otherwise view complaint reports as a quality management headache and compliance nightmare.

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