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The Changing Role of the Quality Management Representative

Top management is to take more accountability for the effectiveness of the quality management system

TÜV SÜD America
Mon, 05/11/2015 - 14:59
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(TÜV SÜD AG: Munich) — The revised ISO 9001 standard, scheduled for publication in late 2015, will bring a host of changes for organizations. The new standard, for example, no longer includes the clause requiring top management to appoint a quality management representative (QMR). However, this change does not mean that the role of a QMR will become superfluous. In fact, the function will be embedded in a more supportive environment, as the new standard assigns more responsibility to top management. TÜV SÜD’s experts know the new requirements to which organizations should start adjusting now.

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The new ISO 9001 expects top management to adopt a more proactive approach to quality management. In the future, top management is to take more accountability for the effectiveness of the quality management system (QMS). In other words, top management not only needs to provide the resources necessary for a functioning QMS, but must also ensure QMS effectiveness and efficiency.

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