What resolutions are you making in the New Year to improve your supply chain? Here are a few of mine.

To remember that supply chains should be built backward from the customer

One way to do this is to use a perfect order metric as a key way of measuring the supply chain organization. The question remains, though— if my organization improves from 88 percent to 92 percent, is that good enough? Ultimately, value is determined by customers, and they do this by comparing one organization’s delivery capabilities with other organizations’ capabilities. New customer-centric supply chain metrics have emerged that can help answer this question. It is also worth remembering that large customers serve different types of customers, in different channels.

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