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When Accountability Systems Meet Strategic Planning

More insights on how Baldrige Award recipients lead

Dawn Bailey
Mon, 08/25/2014 - 08:45
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In a recent column, I shared insights from the 2013 Baldrige Award recipients’ leaders as they fielded questions related to their journeys to excellence. There was so much thoughtful reflection that it couldn’t fit into just one column.

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More answers to questions follow:

How did you convey to colleagues that your organization was on a continuous improvement journey?

 …

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