This past November, three winners of the 2013 Malcolm Baldrige National Quality awards were announced, one in education and two in healthcare. Quality Digest Daily is fortunate that one of the winners, Sutter Davis Hospital (SDH) is practically in our back yard. This gave us an opportunity to meet with Sutter Davis CEO, Janet Wagner, to talk about what it means to win the Baldrige and, more important, what the Baldrige journey does for applicants.
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Sutter Davis is a 48-bed hospital in Davis, California, located about 30 minutes from the capital in Sacramento and home to University of California, Davis. SDH is a nonprofit, acute-care facility that offers care in four primary areas: medical-surgical and intensive care, birthing, emergency care, and surgical services. It is the only acute care facility in Davis, and one of only two in its county. SDH operates as part of a regional structure within the Sutter Health System. Its workforce consists of 385 employees and 394 medical staff members supported by 100 volunteers. The hospital operated in 2012 on nearly $95 million in revenues.
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Healthcare Quality Done Right
Thanks for the great interview Dirk. It shows what kind of ruthless compassion and persistence is required to endlessly improve clinical and operational quality.
Patient safety is still pretty scary. Recent numbers I've seen show that healthcare is the third leading cause of death in the U.S. with about 500,000 preventable deaths each year from medication errors, surgical complications and infections.
If one trillion dollars of the 2.5 trillion dollars spent on healthcare is for waste and rework, significant reductions could pay for Obamacare and reduce the national debt. It's great to see champions like Janet Wagner and Sutter Davis Hospital demonstrate what can be done.
Patience Xperience
No more words than Bee Gees': "it's only words ..."
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