In a recent article published by Manufacturing Business Technology, Luis Calingo, a veteran Baldrige examiner and current president of Woodbury University, spoke of the great benefits of the Baldrige Criteria for Performance Excellence to the manufacturing sector today. In a follow-up interview, he offered additional insights.

Baldrige: The title of the article, “Five Quick Questions: More Powerful Than ISO 14000 for Shop-Floor Management,” suggests that the Baldrige Criteria can provide a more valuable management tool than ISO 14000 for manufacturers. Would you please explain the comparative benefits?

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