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Audits: How to Achieve ‘Flying Colors’

Let these questions guide you

Mon, 12/03/2012 - 11:17
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If you work for an organization involved with meeting the requirements of a quality system standard, specification, or government regulation, sooner or later you will be on the receiving end of a quality system audit.

ADVERTISEMENT

The auditor might be one who works for:
• Your organization (an internal auditor)
• An outside “registrar” (a certification auditor)
• A customer (a supplier auditor)
• A government agency (often referred to by names not used in polite conversation because, unlike the other auditors, they typically arrive unannounced)

Sometimes being audited is upsetting and it doesn’t go well. Other times it isn’t upsetting and you come through with flying colors. The difference is really simple. If you are prepared, you will do well. If you are not prepared, you won’t.
The good news is you will be prepared if you know:
• What the auditor will do
• How the auditor will do it
• What the auditor will expect of you
• How you should respond

 …

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Comments

Submitted by ken kaniecki on Wed, 12/05/2012 - 11:43

Audits: How to Achieve ‘Flying Colors’

Please consider removing gender specific referrals from future articles. Most auditors in my 25 years working with internal, customer, and registrar auditors are male. In section During the audit - listen carefully.... If the auditor wants more information, she will ask..... how do you know the auditor is a female? .......Her job is not to catch you doing things wrong.

In addition, in Inquiry section I realize difference for "you" and "system", however many audits do provide a pass fail criteria with a scoring grade. Although potentially implied, I would qualify "pass/fail" and "grade" terms are applicable to system not individual.

All in all a great article....so many people miss the boat on audits in general. This occurrs on both the giving (auditor) and receiving end (auditee) portions of the audit.

Thanks for considering my comments!

Ken Kaniecki

 

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