{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

ACSI: Customers Not Impressed with Health Insurance

Blue Cross and Blue Shield wilt; satisfaction with credit unions falls sharply

American Customer Satisfaction Index ACSI
Wed, 01/19/2011 - 07:21
  • Comment
  • RSS

Social Sharing block

  • Print
Body

(ACSI: Ann Arbor, MI) -- Steady or improving customer satisfaction with several types of financial services is not enough to overcome the customer satisfaction challenges of the health insurance industry, according to a recent report released by the American Customer Satisfaction Index (ACSI). The report covers customer satisfaction with banks, credit unions, health insurance, life insurance, and property and casualty insurance.

ADVERTISEMENT

Higher premiums put a big hurt on health care

After two years of improvement, customer satisfaction with health insurance fell 2.7 percent to an ACSI score of 73. The aggregate of smaller companies leads the industry, down 1 percent to 76. Blue Cross and Blue Shield dropped 4 percent to 70, but is ahead of the other large insurers, while Aetna fell 3 percent to 68. UnitedHealth plummeted 10 percent to an industry low of 65. Complaints about customer service and the recent handling of Medicare drug coverage are at the forefront of UnitedHealth’s troubles. WellPoint is the only health insurer that shows an improvement, up 3 percent to 69.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us