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Measuring Customer Satisfaction with New ISO Technical Specification

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(ISO: Geneva) -- ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance to organizations in establishing effective processes for monitoring and measuring customer satisfaction.

Product News: Intelex Enhances Software Solution With Powerful 5.1 Release

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(Intelex: Toronto) -- In the spirit of its commitment to ongoing innovation and continual improvement, Intelex Technologies Inc., a global provider of environment, health, safety, and quality (EHSQ) software solutions, is proud to announce Intelex 5.1, the latest version of Intelex’s industry-le

Book: Root Cause Analysis in Process-Based Industries

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(Trafford Publishing: Gedera, Israel) -- Working in Intel’s manufacturing site in Israel and then its development site in Silicon Valley exposed Menachem Horev to some of the best processes in the world. So when he overcame a critical barrier to a new technology problem, his managers noticed.

Event: Root Cause Analysis Symposium Slated for September

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(Apollo Associated Services: Midland, MI) -- Root cause analysis users can help achieve business objectives and improve root cause analysis (RCA) programs by building knowledge and skills at the Apollo Root Cause Analysis Symposium, on Sept. 16–17 in Indianapolis at the OMNI Severin Hotel.

Event: Hazardous Substances Process Management Lead Assessor

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(BQPM: Newark, CA) -- Are you searching for a practical and effective approach to the European Union directive, Restriction of Hazardous Substances (RoHS), on restricting the use of certain hazardous substances in electrical or electronic equipment?

TÜV SÜD Increases Consumer Goods, Retail Certification Test Activities

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(TÜV SÜD America: Plymouth, MI) -- TÜV SÜD America Inc. is offering added investment and increased engineering expertise through certification of playground equipment and surfacing for the International Play Equipment Manufacturers Association (IPEMA), bunk beds, safety eyewear, sports eq

Book: New Edition of ISO 9001 for Small Businesses Available

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(ISO: Geneva) -- A new edition of the successful handbook, ISO 9001 for Small Businesses – What to do: Advice from ISO/TC 176, has just been jointly published by the International Organization for Standardization (ISO) and the International Trade Centre (ITC).

Event: BSI Hosts Next ISO/IEC 20000 Webinar

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(BSI: Reston, VA) -- BSI announces its next webinar in its free ISO/IEC 20000 Series, “Requirements for Service Level Management and Service Level Reporting,” which happens on Thursday, June 17, at 1 p.m. EDT.

Book: Internal Quality Auditing

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(Paton Professional: Chico, CA) -- If your organization is registered to ISO 9001 or any other management system standard, you’ve got an internal audit process.

Product News: Quality Management Software from Claromentis

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(Claromentis Ltd.: Brighton, UK) -- The release of a comprehensive, customizable quality management suite by Claromentis addresses information and audit management in an integrated web-based suite that can fit seamlessly into existing information frameworks.

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