How many times have you referred a restaurant to a friend? Think about why you made that referral. Was it the food or the service?

(Titan Tool Supply: Buffalo, NY) -- In support of the government's stimulus programs, Titan Tool Supply has announced a major price reduction in its popular FX-3 Stereo Microscope, reducing the list price from $850 to $529.

(GE: Fairfield, CT) – GE announced, as part of its healthymagination initiative to increase technology access and reduce costs, the launch of Stimulus Simplicity, a program offering doctors and hospitals an easier path to electronic medical records (EMR) adoption.

(NAHQ: Gleview, Illinois) -- To improve the safety of laboratory medicine, the National Quality Forum (NQF) has endorsed six preferred practices for measuring and reporting patient safety and communication in l

The term, poka-yoke (pronounced poh-kah-yoh-keh), may sound vaguely familiar and kind of fun, and even conjure up images of a dance at wedding receptions; however, poka-yoke is a quality tool that has prevented incalculable waste in the man

This is the second report from the author, who is currently working in Afghanistan. Don’t miss his first article, “Ensuring Quality in a War Zone.” 
--Editor

Do no harm. Do good. With these two basic concepts, socially responsible organizations (SRO) are able to achieve positive bottom-line results while supporting the environment and society.

(Innovmetric: Québec, Canada) -- The growing popularity of 3-D digitizers, such as laser scanners, white-light digitizers, portable CMMs, and laser trackers, has opened the door to a wide array of new applications in the manufacturing world.

(Hexagon Metrology Inc.: North Kingstown, RI) -- Hexagon Metrology Inc.

Q

uestion: What’s the difference between a satisfied customer and a devoted follower?