(Citrix Systems Inc.: Goleta, CA) -- Customer satisfaction and loyalty are two highly desirable results in a support environment. But which performance factors deliver both?

(MESA: Dearborn, MI) -- MESA (Manufacturing Enterprise Solutions Association) has announced the launch of “Eco-Efficiency in Manufacturing,” a major study of the strategies and approaches being used to support sustainability initiatives.

(Veriteq: Richmond, BC Canada) -- “How to Avoid and Respond to Public FDA Criticisms—Form 483 Letters—for Temperature, Humidity and other Controlled Environments” is now available from Veriteq, a provider of FDA-compliant environmental monitoring, alarming, reporting, and temper

(Criterion NDT: Auburn, WA) -- Criterion NDT Inc. has announced the launch of their company, which provides eddy current nondestructive testing (NDT) instruments, probes, and services for testing critical components in automotive; medical; and bar, tube, and wire markets.

(Hexagon Metrology: North Kingstown, RI) — Hexagon Metrology Inc. has announced the availability of the Universal Jogbox, a new hand-held input device for Brown & Sharpe and Sheffield brand coordinate measurement machines (CMMs) shipped from the North Kingstown, Rhode Island factory.

(Vocal Laboratories Inc: Minneapolis) -- Apple continues to lead Dell and Hewlett Packard (HP) in customer satisfaction with phone-based technical support, but HP made marked improvements since 2008, according to the latest study conducted by Vocal Laboratories Inc.  (Vocalabs).

(GE Sensing & Inspection Technologies: Billerica, MA) -- Weighing just 13 lb (6 kg), the DXR250V is the latest lightweight and portable digital radiography tool from GE Sensing & Inspection Technologies.

(Carl Zeiss: Maple Grove, MN) -- Carl Zeiss is expanding its CONTURA G2 product line. Already popular with mid-sized companies, it now includes the accurate and very fast CONTURA G2 navigator coordinate measuring machine (CMM).

(Cognition Corp.: Bedford, MA) -- Cognition Corp., a worldwide leader in Web 2.0 product development software, has released Cognition Cockpit 5.6, providing medical device companies a system that captures