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<em>High-Tech, High-Touch Customer Service</em>

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(AMACOM: New York) -- Time-strapped, screen-addicted, value-savvy, and socially engaged, today’s customers are empowered like never before. Their expectations are tougher than ever, and they expect businesses to respect that sense of empowerment—lashing out at those that don’t.

CLS Series for Packaged Products

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(Mettler-Toledo: Aurora, IL) -- Mettler-Toledo CI-Vision, a leader in the design, manufacture, and installation of machine vision inspection systems for the food, beverage, pharmaceutical, packaging, personal care, and household chemical industries, has launched its new CLS Series for packaged pr

<em>OtherWise</em>

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(AMACOM: New York) -- Everyone puts multiethnic faces in marketing materials, but it’s mostly a token gesture. Because even as the United States grows increasingly diverse, most professionals have little real knowledge of those different from themselves.

SAE International Offers New Learning Academy on Automotive Composites

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(SAE: Warrendale, PA) -- After more than 40 years of promise, the next decade will see an explosion in the use of composite materials.

Piezoelectric Reaction Shaker System for Structural Testing

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(Meggitt Sensing Systems: San Juan Capistrano, CA) -- Meggitt Sensing Systems, designer and manufacturer of sensing and monitoring systems, has introduced its Wilcoxon Research model F7-1, a portable piezoelectric shaker system designed to provide sonic and ultrasonic excitation over a range of 1

Anton Paar Process Density Meter Released for Chemical Industry

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(Anton Paar: Ashland, VA) -- Anton Paar, developer and manufacturer of measuring and analysis instruments, has expanded the

MoreSteam.com and Smarter Solutions Announce Training Partnership

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(MoreSteam: Columbus, OH) -- MoreSteam.com, a global provider of online lean Six Sigma training, and Smarter Solutions, the world-class lean Six Sigma training and consulting provider, announce the launch of a blended online lean Six Sigma training and certification program that combines MoreStea

<em>Negotiation at Work</em>

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(AMACOM: New York) -- Training people in the art of negotiation requires you to instill in your participants a wide variety of skills, and the best way to do so is through exercises that get them up on their feet, actively practicing the techniques used by seasoned pros.

APQC Releases Updated Process Classification Framework

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(APQC: Houston) -- One of the most downloaded and widely implemented business improvement tools during the past 20 years, The American Productivity & Quality Center’s (APQC) Cross-industry Process Classification Fr

TÜV Rheinland to Hold a Webinar on Phased Array Ultrasonic Technologies

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(TÜV Rheinland: Newtown, CT) -- Mike Forbes, manager for TÜV Rheinland Industrial Solutions, will be presenting a webinar on Wed., Aug. 22, 2012, at 2 p.m. EDT on phased array ultrasonic testing (PAUT), industry applications, and the advantages and disadvantages of using these methods.

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