(ISO: Geneva) -- Anyone who has received an inaccurate or late bill for gas, electricity, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities.

(LEI: Cambridge, MA) -- As you know, it’s difficult to achieve continuous improvement. Lean efforts generate many successes, but not so many sustained ones.

(Sensorex: Garden Grove, CA) -- Sensorex has developed an industry-first mobile accessory for pH measurements.

(Mettler-Toledo: Columbus, OH) -- The Liquidator96, from Mettler-Toledo, researcher and developer of precision instruments, is a manual bench-top pipettor that drives measurable efficiency in leading-edge genomics, proteomics, and cellular studies.

(The Pyzdek Institute: Tucson, AZ) -- The return on investment realized by any continuous improvement effort comes down to two basic functions: How well a company can pick the right battles to fight (project selection), and how efficiently they can fight those battles (project execution).

(Bruker: Santa Barbara, CA) -- Bruker, developer, manufacturer, and provider of scientific instruments and analytical services, has released the new PeakForce Kelvin Probe Force Microscopy (KPFM) mode for its line of atomic force microscopes.

(Cars.com: Chicago) -- The Detroit Three build plenty of high-quality cars.

(University of Michigan: Ann Arbor, MI) -- The beta version of Improvement Kata Handbook by Mike Rother, author of Toyota Kata (McGraw-Hill, 2009), is available online

(Productivity Press: Boca Raton, FL) -- Based on a true story, the book, Unleashing the Power of 3P: The Key to Breakthrough Improvement, by Dan McDonnell and Drew A.

(LEI: Cambridge, MA) -- Join LEI for the largest workshop event of 2012 in Indianapolis, Indiana. 17 one-day and two-day workshops compile a curriculum that includes LEI’s most popular workshops focusing on the social and technical aspects of a lean transformation.