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Mike Richman


Inside Quality Digest Live for April 21, 2017

PDCA, United’s PR nightmare, and an in-depth conversation about ISO management systems’ high-level structure

Published: Monday, April 24, 2017 - 08:47

In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco, and conversed with Mike McLean of ISO’s Technical Management Board’s task group.

Here’s a closer look:

“Which Is the Most Important Step in PDCA?”

According to author Greg Cresswell, it’s all of them. Dirk provides some further insight.

“How Economics 101 Could Have Prevented United’s PR Nightmare”

It’s all about cost vs. benefit. Here, I review some of the options that United Airlines might have employed to save money and embarrassment.

Interview: Mike McLean

In this extended interview, we were pleased to be joined by Mike McLean, convener of a task force for the International Organization for Standardization’s (ISO) Technical Management Board.

Catch us again for another big episode of Quality Digest Live this coming Fri., April 28, 2017. You can watch us either on our home page or our dedicated player page. See you there!


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Mike Richman