(Gemba Academy: Mukilteo, WA) -- In the upcoming webinar, “Using SPC to Make Better Management Decisions,” Mark Graban, author of the Shingo Prize-winning book, Lean Hospitals, will show how simple statistical process control (SPC) methods can be used by managers and leaders to make better decisions about their businesses. The one-hour webinar airs Wed., March 21, 2012, at 1 p.m. CDT. Register online for this no-cost webinar.
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Using examples from manufacturing, health care, and service industries, Graban will illustrate the basic SPC rules and will show you how to create and interpret a control chart, allowing you to spot statistically valid trends and avoid overreacting to common cause variation in your performance measures.
Join the webinar for a lively discussion and interactive Q&A.
Mark Graban is a consultant, author, keynote speaker, and blogger in the world of lean health care. In June 2011, Graban joined the software company KaiNexus as their chief improvement officer, to help further their mission of “making improvement easier” in health care organizations, while continuing his other consulting and speaking activities.
He is the author of the book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (Productivity Press, 2011), which its first edition was selected for a 2009 Shingo Research and Professional Publication Award and is being translated into seven languages. Graban has also co-authored the book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, available June 22, 2012. He is the founder and lead blogger and podcaster at LeanBlog.org, started in January 2005.
Graban has a bachelor’s degree in industrial engineering from Northwestern University and a master’s degree in business administration from Massachusetts Institute of Technology’s Leaders for Global Operations Program. He has worked in automotive (General Motors), the computer industry (Dell), and industrial products (Honeywell).
Since August 2005, Graban has worked exclusively in health care, where he has coached lean teams at client sites in North America and the United Kingdom, including medical laboratories, hospitals, and primary care clinics. His motivation is to apply lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build strong organizations for the long term.
Graban served as a senior fellow and the chief engineer for health care workshops, and web and social media events at the Lean Enterprise Institute (LEI), a nonprofit research, education, publishing, and conference company. He also served as the director of communication and technology for the Healthcare Value Network, a collaboration of health care organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value. Graban continues as an LEI faculty member.
Graban is a popular speaker at conferences and private health care meetings. He has guest lectured at schools including MIT and Wharton and has served as a faculty member for the Institute for Healthcare Improvement. He has been quoted and interviewed in many publications, including Health Affairs, a health policy journal publishing original, peer-reviewed research and commentary and The New York Times.
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