(Gemba Academy: Mukilteo, WA) -- In the upcoming webinar, “Using SPC to Make Better Management Decisions,” Mark Graban, author of the Shingo Prize-winning book, Lean Hospitals, will show how simple statistical process control (SPC) methods can be used by managers and leaders to make better decisions about their businesses. The one-hour webinar airs Wed., March 21, 2012, at 1 p.m. CDT. Register online for this no-cost webinar.

Using examples from manufacturing, health care, and service industries, Graban will illustrate the basic SPC rules and will show you how to create and interpret a control chart, allowing you to spot statistically valid trends and avoid overreacting to common cause variation in your performance measures.

Join the webinar for a lively discussion and interactive Q&A. 

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