(BSI Group: London) -- All tasks encountered at work involve a process, some more complex than others. The output of many processes is often dependent on multiple inputs.

• Are you sure that the output is the best that your process can achieve? 
  
• Could the output be improved by adjusting some of the input parameters of the process?
• How do you know whether the process is stable or unstable, in or out of control?
• How do you know that the output from a process continues at its best level?

Two new publications from BSI British Standards provide guidance on how statistical process control charts can be used in different scenarios where only a limited amount of data is available or processes have short duration. The standards help organizations ensure consistent, predictable, capable, and reliable processes.

When people think about processes they often think about product manufacture but processes are used by many organizations to deliver a service. Process control charts are therefore equally applicable to service and manufacturing organizations. They are an essential tool for quality improvement and form part of the toolset of Six Sigma practitioners.

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