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Quality Digest

Six Sigma

Albertsons Kicks Off Six Sigma Quality Program

Published: Tuesday, June 15, 2004 - 22:00

Albertsons Inc. has started a major roll-out of a companywide Six Sigma quality program designed to reduce management layers, increase leadership spans, improve customer focus, drive new format leadership and formalize its quality program.

Six Sigma Academy will assist in the training and implementation program. Leading the Six Sigma effort for Albertsons will be Jim Gentile, who has been named senior vice president of Six Sigma quality. Gentile, a 33-year veteran of the company, is currently president of its Northern California division. In his new capacity, he will become a member of the company’s executive council.

"Six Sigma has the potential to move Albertson’s to an all-new level of productivity and customer service in our industry," says Larry Johnston, Albertsons chairman of the board, CEO and president. "We are excited to be the first food and drug retailer in the world to launch a companywide Six Sigma effort. Over the next 36 months, we plan to deploy hundreds of Black Belts into every corner of the company as we re-engineer our major processes in every function and discipline. The world has witnessed how Six Sigma can transform industrial giants like GE, AlliedSignal, 3M and others. We believe it holds the same exciting potential in food and drug retailing."

Albertsons is one of the world’s largest food and drug retailers, with annual revenues of approximately $36 billion. Based in Boise, Idaho, the company employs more than 200,000 employees and operates about 2,300 retail stores across the United States.

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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.