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The Lean Evolution: From Factory Floor to Service Centers and Beyond

Lean can—and should—be applied everywhere.

Knowledge at Wharton
Mon, 02/15/2010 - 12:53
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In 2008, the University of North Carolina (UNC) Health Care System faced a challenge: Length of stay per patient at this major nonprofit health system and academic medical center was longer than it needed to be. If administrators could figure out how to cut the length of stay by an average of just 10 percent—without compromising patient health—the system could add tens of millions of dollars to its operating budget and most important, provide care to more patients.

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