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TSYS Wins Visa Service Quality Performance Awards

Published: Sunday, June 6, 2004 - 22:00

TSYS has been awarded two Visa Service Quality Performance Awards for having the lowest assured transaction rate and lowest transaction response time.

Visa Service Quality Performance Award Programs recognize members and processors for exceptional operating performance and focus on service quality improvement. Within each tier, members and processors are recognized for outstanding operating performance in operation areas directly affecting their customers. TSYS won in Tier 1, which recognizes companies with annual Visa sales volume of $5 billion or more. Tier 2 and Tier 3 recognize $2 to $5 billion and $500 million to $2 billion, respectively.

"Given the challenges of the current economic and competitive landscape to the payment service industry, service quality is more important than ever," says Karen Strong, vice president of VisaNet Account Management. "Nowhere is this more apparent than in bank card operations, where streamlined workflows, balanced risk management and outstanding customer service can be critical performance factors that set one apart from one’s peers. The performance of TSYS distinguishes it as best in class in lowest assured transaction rate and lowest transaction response time."

TSYS has previously won five VisaNet Processor Performance Awards for lowest assured transaction response rate and lowest purchase authorization response time, its previous win coming in 2002.

"These Visa Service Quality Awards affirm our team members’ hard work and dedication, as well as our strategic management decision to implement Six Sigma throughout our company," says Phil Tomlinson, CEO of TSYS. "Although we’re pleased by these distinctions, we’ll strive to improve all of our products, services and relationships so that we may continue to exceed our customers’ expectations and add value to our shareholders."

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For 38 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest Daily, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.