Positive Quality Management for a Change

A motivating report about implementing quality management systems

Published: Monday, October 14, 2013 - 12:09

In theory, most manuals sound promising. In practice, they often show their true colors. Gottfried Giritzer can look back on a work experience of more than 20 years. In his book Positive Quality Management for a Change (BoD Norderstedt, 2013), he sums up years of experience and presents basic and specialist knowledge of quality management in a comprehensible and entertaining way.

Quality management aims at removing obstacles and ensuring effective processes. Gottfried Giritzer has chosen a first-person narrator, Graham Gishler, who describes how he proceeds to realize these aims at work. Employed as an electronic technician, Gishler describes all levels of a company and shows step by step the best practicable options to ensure positive quality management. He gives a lively and practical description of a perfect workflow in different departments. Full of curiosity and positive energy, he is constantly searching for possible improvements. Not all of his colleagues agree with his suggestions, but Graham Gishler knows what he is talking about and finds convincing arguments.

Giritzer provides his fictional quality manager with a clear point of view, which enables him to give straight and clear-cut results. It is obviously important to see the business as a whole. All departments and staff members have to communicate constantly. They should be open to propositions and come to a compromise; the only thing that matters is the best solution for the problem in question. At this point, guidelines, training, supervision, and methods of self-improvement are necessary. It is the responsibility of the quality manager to establish this corporate culture in a positive way. This task can only be achieved when all processes, performances, or product demands are thoroughly coordinated.

This manual offers essential information for setting up an appropriate quality management system. It’s indispensable for quality managers, but also for managerial staff of all corporate divisions. Written in a lively way, the book shows how extremely effective an appropriate quality management system can be.

About The Author

Gottfried Giritzer

Throughout his career, Gottfried Giritzer has continued to further his education while working full time by completing numerous training courses. He has become an accomplished quality engineer, quality manager, an ISO-certification auditor,  a microprocessor programmer, an expert logistician, an enterprise resource program administrator, and a project manager. He has also completed various IT training courses. He spent 13 years as the head of the IT department at an industrial firm in addition to his position as a quality manager, a profession he continues to practice. Giritzer is the author of the book Positive Quality Management for a Change (Books on Demand, 2013).