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Economic Study Shows Value of Baldrige-Based Performance Excellence

Benefits outweigh overall cost by a whopping 820 to 1

NIST
Wed, 01/18/2012 - 14:02
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(NIST) -- The news in 2001 was impressive, but it’s even more emphatically evident a decade later: The Baldrige Performance Excellence Program (BPEP) significantly benefits the U.S. economy. That’s the finding from a new economic study to determine the practical value to organizations using the Baldrige Criteria for Performance Excellence—the benefits of the program outweigh the overall cost by 820 to 1.

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The new study by professors Albert N. Link of the University of North Carolina at Greensboro and John T. Scott of Dartmouth College follows up on a 2001 analysis by the same team examining the potential benefits vs. costs of the Baldrige Performance Excellence Program (BPEP). The program is managed by the National Institute of Standards and Technology (NIST) in conjunction with the private sector.

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