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Productivity Press

Quality Insider

A Contemporary Version of W. Edwards Deming’s Out of the Crisis

Out of the Present Crisis: Rediscovering Improvement in the New Economy

Published: Tuesday, June 12, 2012 - 11:53

(Productivity Press: Boca Raton, FL) -- Out of the Present Crisis: Rediscovering Improvement in the New Economy, by Terence T. Burton (Productivity Press, 2012) provides a rediscovered but practical view of improvement for readers across a wide range of industries—including CEOs and their executive teams, middle managers, physicians, nurses, claims managers, politicians, union leadership, and anyone else with the desire to implement enduring improvement. Burton unveils an accelerated improvement model for the new economy called Improvement Excellence, which creates a permanent cultural standard of excellence based the philosophy of “improving how we improve.”

Praise for Out of the Present Crisis

“His [Burton’s] instructive and provocative analysis of our present circumstances is spot-on, and this book is certain to not only provide for all of us the desperately needed practical foundation for building our own cultures of innovative continuous improvement, but also fills a huge vacuum of continuous improvement thought leadership that is so greatly lacking in today’s Western world organizational strategy,” says Mark Graham, CEO of LOUD Technologies.

“The author hits you between the eyes with why you aren’t making breakthrough improvements continually,” says K. Bradley Van Brunt Jr., vice president of quality and business excellence at Endicott Interconnect Technologies. “...Improvement is not the goal. It’s about making improvement a strong core competency within leadership, people, and culture. The author addresses the leadership, strategic, and cultural barriers of change, and provides practical and inspirational advice about improving how we improve.”


• Provides an up-to-date, proven road map and turnaround plan for success with continuous and sustainable improvement
• Supplies detailed guidance on strategic leadership and vision, deployment planning, and execution elements of formal sustaining infrastructure
• Introduces a deployment plan called Scalable Lean Six Sigma for a model of improvement with rapid and sustainable results
• Includes real-world examples of million-dollar improvement opportunities for public and private corporations and service organizations in the areas of manufacturing and supply-chain operations, transactional process improvement, and technology-enabled improvement
• Features chapters specifically dedicated to continuous improvement in health care and federal, state, and local governments
• Focuses on leadership, strategy, sustainable infrastructure, and other critical success factors of continuous and sustainable improvement

View abstracts of all chapters here.


The Seeds of Continuous Improvement
Infrastructure Overview: Accelerating Continuous Improvement
Leadership: Building A High-Performance Culture
Setting a Renewed Course of Improvement
Deployment Planning for Rapid and Sustainable Results
Execution and Sustainability
Transforming Culture through Internalization
The Role of Technology in Strategic Improvement
The Multimillion-Dollar List of Improvement Opportunities in Manufacturing, Distribution, and Service Corporations
Strategic Improvement in Hospitals
Strategic Improvement in Government

About Terence T. Burton

Terence T. Burton is the CEO and president of The Center for Excellence in Operations Inc., a management consulting firm that he founded in 1991. He has led management consulting assignments with more than 300 manufacturing, health care, and service clients, implementing thousands of strategic improvement initiatives in the Americas and Europe, and his clients have accumulated billions of dollars in documented benefits through various strategic improvement initiatives.

Burton is an industry-recognized thought leader, implementation expert, keynote speaker, and author of seven previous books and hundreds of articles on improvement and industrial engineering topics such as kaizen, lean, Six Sigma, outsourcing, acquisitions, global quality, supply chain management, new product and services development, change management, and other strategic improvement initiatives. He has held leadership positions and has executive operations experience with Atlantic Richfield, Polaroid Corp., Wang Laboratories, KPMG, and Pittiglio, Rabin, Todd, & McGrath (PRTM). Burton is best known for his “hands-on” approach to consulting, his personable and approachable style, and his executive leadership savvy in transforming organizations.

Burton holds an MBA from Boston University and a BSIE and an MSIE/OR from the University of New Haven and is a certified lean Six Sigma Black Belt.


About The Author

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Productivity Press

For more than 25 years, Productivity Press has developed the largest catalog available anywhere of publications and learning tools about lean methodology, continuous improvement, and operational excellence. It is currently the premier source of authoritative information on organizational transformation. Productivity Press is an imprint of CRC Press, a premier global publisher of science, technology, and medical resources. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.