{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

Consumer Satisfaction Holds Steady in Second Quarter

Quality Digest
Mon, 09/13/2004 - 22:00
  • Comment
  • RSS

Social Sharing block

  • Print
Body

The latest American Customer Satisfaction Index held steady for the second quarter of 2004, remaining at its highest level in 10 years.

The index stands at 74.4, unchanged from last quarter. Economists report that the sunny news indicates high customer satisfaction, which generally contributes to increased consumer spending and a healthier economy. While satisfaction cannot completely offset recent price and interest rate hikes, the economy’s ability to deliver strong satisfaction levels should help bring spending back from its recent dip.

The report, which is produced by a partnership of the University of Michigan Business School, the American Society for Quality and CFI Group, suggests that the U.S. auto industry will have to fight to keep from losing customers to foreign carmakers, and that some domestic PC brands are gaining market shares. Industry-level satisfaction scores provide strong cues concerning which lines of business are most vulnerable to competition.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us