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The Human Side of Product Recalls and CAPA

As quality professionals as well as consumers, we must look at these with a mixture of umbrage and detachment

Mike Richman
Mon, 05/13/2013 - 11:22
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As publisher of Quality Digest Daily, I often take a somewhat dispassionate view of process and performance errors. After all, our typical reader is a quality professional whose job, in part, is to figure out why something went wrong and prevent it from occurring again.

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From that perspective, a recall, whether it be in the automotive, pharmaceutical, medical device, or food and beverage sectors, is simply a big, broad, attention-getting opportunity to talk about root cause analysis and corrective and preventive action (CAPA). We may present a recall story as a reason for our readers to do a little benchmarking. We may even consider the marketing and public relations implications as they apply to the future success or failure of the particular product and brand undergoing the recall.

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Comments

Submitted by TeeMac on Wed, 05/15/2013 - 09:43

My new favorite Quality quote

My new favorite Quality quote: "Quality, like revenge, is a dish best served cold."

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Submitted by umberto mario tunesi on Wed, 05/15/2013 - 17:08

Managers recall: why not?

My grandmother used to say an egg comes from a chicken's beak: products come from managers' mind and personality and features. Have we ever met with a manager who looks for CAPAs' root causes other than human error? But the human error he looks for is his employees', certainly not his. And who hired his employees? My grandmother? Thank you.

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