{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

The Two-Page Quality Manual

How to get lean all over

Mike Micklewright
Mon, 03/27/2006 - 22:00
  • Comment
  • RSS

Social Sharing block

  • Print
  • Add new comment
Body

Our company’s quality manual must mirror the ISO standard, must be between 25 and 40 pages in length and must be customized to our business. After the initial approval of the quality manual, no one within the company ever reads it again. The manual is a nonvalue-added element and it flies in the face of lean philosophy and a lean documentation system.

The requirements
According to subclause 4.2.2 of ISO 9001:2000, an organization should establish and maintain a quality manual that includes:

  • The scope of the quality management system, including details of and justification for any exclusions
  • The documented procedures established for the quality management system or reference to them
  • A description of the interaction between the processes of the quality management system

Well that’s not too difficult to accomplish, and with many clients it’s possible to develop a two-page quality manual that meets all of these requirements, that’s user-friendly, and that adds value.

Here’s an example of such a manual:

The two-page quality manual (page numbers, etc., are omitted):

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Comments

Submitted by perkwunos on Fri, 05/03/2013 - 15:32

clarification

This is very interesting, but I am not sure I find the flow chart completely straight forward, will you explain what is going on there.

What does ECN stand for?

Are the items int he grean box supposed to be interacting with all stages of the process, or only with customer satisfaction?

I like this idea.

  • Reply

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us