Plan-do-check-act (PDCA) is an iterative four-step problem-solving process typically used in business process improvement. It’s also known as the Deming Cycle. When W. Edwards Deming postulated this process, there was no such system as e-commerce.

PDCA has been rarely applied to websites or to the quality of the enterprise resource planning (ERP) implementation, which is often the backbone of the e-commerce website.  This is particularly true in SAP ERP implementations. Sam Bayer, Ph.D., founder of b2b2dot0 suggests, “The e-commerce website provides the ultimate ‘check’ of the quality of the ERP configuration, business rules, and data. Real-time integrated e-commerce websites can provide a positive effect on overall order entry quality. If they are standalone websites that are separately maintained, they will inject defects into the process.”

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