In his book Data Sanity: A Quantum Leap to Unprecedented Results (Medical Group Management Association, 2009) author Davis Balestracci passionately teaches a new way of thinking about improvement and integrating quality into the fabric of your organization. 

How often do you find an expert who has spent 25 years mastering a category of knowledge who can successfully relate to novices, intermediates, and experts of quality improvement? Balestracci does it in Data Sanity, and does it with wit, humor, and memorable examples that make the book, not only useful, but a thoroughly enjoyable read. By the way, Quality Digest readers will immediately recognize Balestracci’s no-nonsense, no-one-is-safe approach whenever he discusses how statistics are mishandled in the workplace.

Although the book’s emphasis appears to be on the use of statistics and process-oriented thinking in a health care environment, Davis’ approach can be applied to any industry, especially any service industry, including education.

Some of the topics covered in Data Sanity are:

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