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This Week in Quality Digest Live
Customer Care Features
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Tom Taormina
Champion business success and avoid risk
Annette Franz
It’s all about weaving them into your company culture
Dallas Crawford
Machine learning algorithms are the ‘robots’ in the pricing process
James J. Kline
A sound quality management foundation exists in local government

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Where manufacturing is headed in 2020

Video Information

We talk to Tony Uphoff, president and CEO of Thomas, about manufacturing tech trends, tariffs, the skills gap and what all that means for 2020. The Thomas Index Report for the fourth quarter of 2019 reveals some surprising trends.

 
 

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