Featured Product
This Week in Quality Digest Live
Customer Care Features
Katarina Bennich
Exploring critical touchpoints in organizational software
Lisa Apolinski
Bringing humanity to digital communications
Knowledge at Wharton
Deploying technology in operational decision-making can improve conditions for workers and outcomes for patients
Sowmya Juttukonda
Call centers can use AI in truly collabortive ways
William A. Levinson
Intermediaries that don’t add value don’t belong in the supply chain

More Features

Customer Care News
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s

More News

What's new with the Baldrige Program?

Video Information

We talk with Robert Fangmeyer, director of the Baldrige Performance Excellence Program, about the latest developments in the Baldrige Program. Learn about this year's recipients, communities of excellence, redesigning the Baldridge evaluation process, and more.

 
 

Discuss1