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This Week in Quality Digest Live
Customer Care Features
Taran March @ Quality Digest
Designing good habits into laboratory work tools
Nate Burke
Today’s consumers are incredibly switched on when it comes to buying from sustainable brands
Clare Naden
Yesterday’s maps and travel agents have been replaced by technology
Christoph Senn
Five executive archetypes, each with pros and cons
Dawn Bailey
Greater Baltimore Medical Center integrated leadership, redesigned care, and continually monitors community needs

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Customer Care News
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit

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What the U.S. can do to expand apprenticeship programs.

Video Information

Job losses caused by the pandemic continue to affect millions, especially for those employed in retail and hospitality, two sectors essentially shut down during the Covid-19 crisis. One solution for getting people back into the work force is apprenticeship programs. Funding new apprenticeships provides jobs, generates long-term gains in skills, productivity, and earnings.

We interview Nicholas Wyman, CEO of IWSI America

Dept. of Labor apprentice programs: Apprenticeship.gov

 
 

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