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This Week in Quality Digest Live
Customer Care Features
Alixandra Barasch
The key is keeping them alive
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work
Kevin Ketels
The baby formula industry was primed for disaster long before a key factory closed down

More Features

Customer Care News
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes

More News

What the U.S. can do to expand apprenticeship programs.

Video Information

Job losses caused by the pandemic continue to affect millions, especially for those employed in retail and hospitality, two sectors essentially shut down during the Covid-19 crisis. One solution for getting people back into the work force is apprenticeship programs. Funding new apprenticeships provides jobs, generates long-term gains in skills, productivity, and earnings.

We interview Nicholas Wyman, CEO of IWSI America

Dept. of Labor apprentice programs: Apprenticeship.gov

 
 

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