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Customer Care Features
Quality Has a Role to Play in Pricing and Should Claim a Seat at the Table
Patrick Moorhead
Quality impacts the overall cost of a product and should be part of value-pricing data
How to Use Your Data to Drive Real-Time Customer Experiences
Vaishali Gopi
Business at the speed of CX
Quality Is Everything
Dirk Dusharme @ Quality Digest
The world affects your job, and you affect the world. Take pride in your work.
Quality Digest Top Stories for 2019
Quality Digest
Here’s a sample of some of the stories our readers found most interesting in 2019
Life Without the Paris Agreement
William A. Levinson
We already have the tools, knowledge, and monetary incentive to address environmental issues

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Customer Care News
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Tech Corner: The right way to create custom inspection fixtures

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Story links for Oct. 25, 2019

 

The right way to create custom inspection fixtures

Increased manufacturing complexity has been driving the need for robust, accurate fixtures. We talk to Victor Rinaldi at Phillips Precision about the rise in custom fixturing and why companies are turning to third parties, such as Phillips, to design complex fixturing solutions. What's involved?

Watch previous Tech Corner of Inspection Arsenal modular fixturing system.

 

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