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This Week in Quality Digest Live
Customer Care Features
Katarina Bennich
Exploring critical touchpoints in organizational software
Lisa Apolinski
Bringing humanity to digital communications
Knowledge at Wharton
Deploying technology in operational decision-making can improve conditions for workers and outcomes for patients
Sowmya Juttukonda
Call centers can use AI in truly collabortive ways
William A. Levinson
Intermediaries that don’t add value don’t belong in the supply chain

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Customer Care News
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s

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Tech Corner: OmniScan X3

Video Information

Fast, phased-array inspection

We take a look at the Olympus OmniScan X3 phased-array flaw detector with TFM (total focusing method). Quickly perform corrosion mapping and flaw imaging for welds, pipelines, corrosion-resistant alloys, and more. Join us today at 11 a.m. Pacific.

 
 

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