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This Week in Quality Digest Live
Customer Care Features
Taran March @ Quality Digest
Designing good habits into laboratory work tools
Nate Burke
Today’s consumers are incredibly switched on when it comes to buying from sustainable brands
Clare Naden
Yesterday’s maps and travel agents have been replaced by technology
Christoph Senn
Five executive archetypes, each with pros and cons
Dawn Bailey
Greater Baltimore Medical Center integrated leadership, redesigned care, and continually monitors community needs

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Customer Care News
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit

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Tackling project-based processes

Video Information

Project-based manufacturing and processes come with a unique set of headaches not usually experienced by make-to-stock manufacturers. We discuss those issues and some solutions with Matt Mong, VP of Market Innovation at Adeaca.

 
 

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