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This Week in Quality Digest Live
Customer Care Features
Josh Wilson
Never let a serious crisis go to waste
James Wells
You can learn a lot from one- and five-star ratings
Henrik Hulgaard
Customers want to know their options, and they won’t wait weeks for an answer
Gleb Tsipursky
Associations should adapt to the different expectations of younger members
Quality Digest
New tech breathes life into an established platform

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Customer Care News
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949

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The switch to hybrid work

Video Information

Up to 50 percent of employees say they would quit if they can't work remotely. But how prepared are employees and employers to make a permanent switch to hybrid work? Joining us today is Mike Morini CEO of WorkForce Software.  

Related Article: "What Employers Need to Give Their Remote Employees"

 
 

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