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This Week in Quality Digest Live
Customer Care Features
Gleb Tsipursky
Use this three-step process to prevent disasters in implementing decisions
Annette Franz
Building a future-proof culture
Donald J. Wheeler
While this worldwide, unintended experiment continues we won’t immediately know if we have passed the peak
Bill Kalmar
My life is about discounts and coupons and anything free
Innovating Service With Chip Bell
Try taking the challenges away from your customers

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Strategic teams: From goal, to strategy, to action

Video Information

Story links for Nov. 15, 2019


What are strategic teams and how do they help your company achieve its strategic goals? Dan Wolf, author of “Strategic Teams and Development: The fieldbook for People Making Strategy Happen,” will tell us what makes a good strategic team.  

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