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This Week in Quality Digest Live
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Innovating Service With Chip Bell
A relationship without trust is like a cell phone without service; all you can do is play games
Annette Franz
A root cause analysis
Willie L. Carter
Redesigning your organization around lean thinking
Stephen McCarthy
New technologies can drive a shift toward prevention

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
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Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest's Inaugural Virtual Test & Measurement Expo

Video Information

Join Quality Digest Live hosts Dirk Dusharme and Mike Richman for this fast-paced LIVE video event on Manufacturing Day, October 6, 2017, starting at 2 p.m. Eastern, 11 a.m. Pacific. The inaugural Quality Digest Virtual Test & Measurement Expo will feature:

• Technical demos from our sponsors, the L.S. Starrett Co. and FARO Technologies, including close-up looks at the Starrett L1 Force Measurement System, the QuantumS ScanArm, and the Starrett Kinemetric Flip-HVR100 Video Measurement System
• Q&A with application engineers
• Look-ins from Manufacturing Day and insights from manufacturing experts
• BONUS! Three registrants selected at random will receive EITHER a Starrett tool bag filled with hand tools, a $200 Amazon gift card courtesy of FARO, OR a $200 Amazon gift card courtesy of Quality Digest. Winners will be announced at the end of our show on October 6.

- 2:00 P.M.: Starrett L1 demo
- 2:30: Interview with Gordon Styles of Star Rapid, a China-based prototyping company
- 2:45: FARO QuantumS ScanArm demo
- 3:15: Manufacturing Day look-in
- 3:30: Starrett Flip-HVR100 demo
- 4:00: Interview with Carroll Thomas, Director of the Manufacturing Extension Partnership
- 4:15: Roundtable conversation on the state of manufacturing and measurement