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This Week in Quality Digest Live
Customer Care Features
American Customer Satisfaction Index ACSI
Fiber optic providers beat cable TV; iPhone SE earns highest smartphone rating
Ryan E. Day
Digging into the unseen forces behind the replacement of CEO Mark Fields
Rob Mitchum
Five promising trends toward improving patient care
American Customer Satisfaction Index ACSI
JetBlue takes first place; United is lowest-scoring legacy airline; Spirit lands in last
Mike Richman
Does your culture instill a sense of empathy for your customers?

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Customer Care News
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing

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