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Customer Care Features
Inside Quality Digest Live for April 13, 2018
Dirk Dusharme @ Quality Digest
Keeping bad bots out and good data to ourselves
We Don’t Care About Data Privacy
Dirk Dusharme @ Quality Digest
Really. We don’t.
Quality Transformation: It’s Still the System
Quality Transformation With David Schwinn
The power of systems thinking in organizational life and customer satisfaction
Lessons on Quality Management From Kobe Steel
Debashis Sarkar
Building a culture of quality requires top management to participate in quality initiatives
Trust: Keep Your Customer Covenants
Innovating Service With Chip Bell
A relationship without trust is like a cell phone without service; all you can do is play games

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Customer Care News
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- November 18, 2016

Video Information

Story links for November 11, 2016

 

Your Ideas Are a Little Bit Dumb, and So Are Mine

Interview with Randy Gruver, Certification Subcommittee Chair of the Coordinate Metrology Society (CMS)

Deep Underground, Smartphones Can Save Miners' Lives

Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
Plus: An interview with Paul Zielinski, Director, Technology Partnerships Office, NIST

 

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