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This Week in Quality Digest Live
Customer Care Features
Aiman Sakr
One factory’s current problem is another’s potential failure mode
Dirk Dusharme @ Quality Digest
UPS becomes manufacturer, distributed management, and moonshine.
J. B. Silvers
Eliminate the middlemen
Annette Franz
Best tip ever for customer experience design?
Bill Kalmar
Customer service is more than a smile and a wave

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Quality Digest Live -- November 18, 2016

Video Information

Story links for November 11, 2016

 

Your Ideas Are a Little Bit Dumb, and So Are Mine

Interview with Randy Gruver, Certification Subcommittee Chair of the Coordinate Metrology Society (CMS)

Deep Underground, Smartphones Can Save Miners' Lives

Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
Plus: An interview with Paul Zielinski, Director, Technology Partnerships Office, NIST

 

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