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Customer Care Features
Inside Quality Digest Live for Oct. 12, 2018
Dirk Dusharme @ Quality Digest
All about data—and genomes
Book Review: Data Sanity
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Inside Quality Digest Live for September 12, 2018
Mike Richman
Continuing coverage from IMTS
What Business Are You Really In?
Jesse Lyn Stoner
But first answer this: Who is your customer?
Change and the Single-Title Media Company
Mike Richman
A continuous-improvement case study

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Customer Care News
Inside Quality Digest Live for August 3, 2018
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- November 18, 2016

Video Information

Story links for November 11, 2016

 

Your Ideas Are a Little Bit Dumb, and So Are Mine

Interview with Randy Gruver, Certification Subcommittee Chair of the Coordinate Metrology Society (CMS)

Deep Underground, Smartphones Can Save Miners' Lives

Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
Plus: An interview with Paul Zielinski, Director, Technology Partnerships Office, NIST

 

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