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This Week in Quality Digest Live
Customer Care Features
Carrie Van Daele
Learn to use the plural voice to consider options
Debashis Sarkar
Customers don’t always know what they want
Quality Transformation With David Schwinn
System-caused problems can affect returns to hospital, increase potential for more pain
Innovating Service With Chip Bell
Being nice, networked, and notable
Taran March @ Quality Digest
May your days be merry and bright, and may all your Hondas be white

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- November 18, 2016

Video Information

Story links for November 11, 2016


Your Ideas Are a Little Bit Dumb, and So Are Mine

Interview with Randy Gruver, Certification Subcommittee Chair of the Coordinate Metrology Society (CMS)

Deep Underground, Smartphones Can Save Miners' Lives

Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
Plus: An interview with Paul Zielinski, Director, Technology Partnerships Office, NIST