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Customer Care Features
ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades
American Customer Satisfaction Index ACSI
Fiber optic providers beat cable TV; iPhone SE earns highest smartphone rating
Tides of Change at Ford Motor Co.
Ryan E. Day
Digging into the unseen forces behind the replacement of CEO Mark Fields
Data-Driven Medicine
Rob Mitchum
Five promising trends toward improving patient care
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction
American Customer Satisfaction Index ACSI
JetBlue takes first place; United is lowest-scoring legacy airline; Spirit lands in last
The Journey Is the Destination
Mike Richman
Does your culture instill a sense of empathy for your customers?

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Customer Care News
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
Portable Climate and Road Simulators Help Ford Tame Squeaks and Rattles
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing

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Quality Digest Live -- November 18, 2016

Video Information

Story links for November 11, 2016

 

Your Ideas Are a Little Bit Dumb, and So Are Mine

Interview with Randy Gruver, Certification Subcommittee Chair of the Coordinate Metrology Society (CMS)

Deep Underground, Smartphones Can Save Miners' Lives

Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
Plus: An interview with Paul Zielinski, Director, Technology Partnerships Office, NIST

 

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