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This Week in Quality Digest Live
Customer Care Features
William A. Levinson
Real-world case studies
Annette Franz
Serving those who serve
Dirk Dusharme @ Quality Digest
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
Innovating Service With Chip Bell
Beware of using paradigm-colored glasses to view customer engagement
Brandon McFadden
Consumers will become ever-more mystified about what’s on a label

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- May 5, 2017

Video Information

Story links for May 5, 2017

Desks on Wheels

Why Japan's Rail Workers Can't Stop Pointing at Things

Rapid Prototyping: Interview with the president and founder of Star Rapid, Gordon Styles

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