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This Week in Quality Digest Live
Customer Care Features
Emily Safrin
Three strategies for converting customers into brand devotees
Mark Rosenthal
Making headway as a change agent
Paul Laughlin
Part 1: The technical stuff
Pavel Kireyev
Three tips for deploying AI
Steven Brand
A crucial method for differentiation (and profitability) in a tight market

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- May 3, 2019

Video Information

Story links for May 3, 2019

 

This week on Quality Digest Live: Rekindle the spirit of hospitality in your company.

We talk to Larry Stuart, author of The Spirit of Hospitality. You remember the days of hospitality, right? Civility, outstanding service, servant leadership? They may be in hiding, but we can get them back.

 

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