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This Week in Quality Digest Live
Customer Care Features
Nate Burke
Technology plus human input helps makes personalization more personal and effective at boosting brand affinity
Karla Raines
How do you meet customer’s needs in ways that rivals can’t or don’t?
Harry Hertz
Nine takeaways from Baldrige recipients
Nate Burke
Even in a digital world, a personal touch still prevails
Innovating Service With Chip Bell
Great leaders do not reflect but rather radiate energetic passion

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Customer Care News
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit

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Quality Digest Live -- May 24, 2019

Video Information

QDL for May 24, 2019

This week on QDL we continue our discussion on women in metrology.

We talk to Karen Malen-Hogle, an associate technical fellow, in 3D metrology engineering at Boeing. Karen has an amazing background at Boeing, having worked on the B2 bomber, the 777, the F-22 fighter and a lot more. We'll hear how she got started in metrology and what you should know if you are interested in this fascinating field.

 

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