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This Week in Quality Digest Live
Customer Care Features
Søren Block Olsen
A single version of the truth improves relationships
Annette Franz
Valuable insights vs. misinformation
Annette Franz
With whom, how, and why
Barnaby Lewis
Travel, online ratings, and a new ISO standard that benefits both
Knowledge at Wharton
Companies can benefit themselves if they bring out the altruistic side of their consumers

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- June 19, 2019

Video Information

QDL for June 19, 2019

The new AIAG-VDA FMEA

 

Recently, the AIAG FMEA format and the VDA FMEA format have been combined into the newly released AIAG-VDA FMEA. Chad Kymal, CTO/Founder of Omnex Inc. & CEO of Omnex Systems, describes some of the changes.

 

 

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