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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Service without emotional connection is as functional as a vending machine
Caroline Preston
The learn-and-earn model could spread, with a little help from the feds
Patrick Mork
In business, only the paranoid survive
Jeff Dewar
How to change an employee culture toward customer problems
Tara García Mathewson
How we teach should support how we learn

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- June 16, 2017