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This Week in Quality Digest Live
Customer Care Features
William A. Levinson
Real-world case studies
Annette Franz
Serving those who serve
Dirk Dusharme @ Quality Digest
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
Innovating Service With Chip Bell
Beware of using paradigm-colored glasses to view customer engagement
Brandon McFadden
Consumers will become ever-more mystified about what’s on a label

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- June 10, 2016

Video Information

Story links for June 10, 2016


ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction

Breaking Into the Boardroom
Plus: An interview with Dan Jacob, research analyst at LNS Research
Webinar: "Quality Management in the Board Room: Building the Executive Business Case for EQMS"

The Seven Stages of Innovation Grief

Tech Corner: OLYMPUS CIX90 -- Technical cleanliness inspection system.