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This Week in Quality Digest Live
Customer Care Features
Willie L. Carter
Redesigning your organization around lean thinking
Stephen McCarthy
New technologies can drive a shift toward prevention
Knowledge at Wharton
The double-edged potential of social media
George Hall
A geek’s guide to proactive dating
John Bell
Devoting more time to better understand our employees would have delivered better results

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- June 10, 2016

Video Information

Story links for June 10, 2016

 

ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction

Breaking Into the Boardroom
Plus: An interview with Dan Jacob, research analyst at LNS Research
Webinar: "Quality Management in the Board Room: Building the Executive Business Case for EQMS"

The Seven Stages of Innovation Grief

Tech Corner: OLYMPUS CIX90 -- Technical cleanliness inspection system.

 

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