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This Week in Quality Digest Live
Customer Care Features
John Courtney
How to keep your customers coming back
Alixandra Barasch
The key is keeping them alive
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work

More Features

Customer Care News
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes

More News

Quality Digest Live -- June 10, 2016

Video Information

Story links for June 10, 2016

 

ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction

Breaking Into the Boardroom
Plus: An interview with Dan Jacob, research analyst at LNS Research
Webinar: "Quality Management in the Board Room: Building the Executive Business Case for EQMS"

The Seven Stages of Innovation Grief

Tech Corner: OLYMPUS CIX90 -- Technical cleanliness inspection system.

 

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