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This Week in Quality Digest Live
Customer Care Features
Annette Franz
You may think you are, but most are probably not
Bill Laverty
Quality and technology work together to maintain supply chain efficiency
Tara García Mathewson
Cognitive strategies instruction moves students toward achieving knowledge transformation
Innovating Service With Chip Bell
Everyone benefits when you prioritize customer satisfaction
Vaishali Gopi
Making the leap from cost center to growth engine

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- June 1, 2018

Video Information

Story links for June 1, 2018

 

SPECIAL EPISODE: Roundtable Discussion of the U.S-China Relationship
Mike Richman and Dirk Dusharme are joined by Quality Digest CEO Jeff Dewar to discuss a series of reports published this week on qualitydigest.com

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